Refund & Return Policy

At Awan Organix, your satisfaction and peace of mind are our top priority.
If you face any issue with your order, we are here to help with a smooth and supportive return process.

📦 Eligibility for Refunds & Returns

You can request a return or replacement if:

You received the wrong product

The product arrived damaged or leaked

The packaging was incorrect or incomplete

You received an expired product (rare, but covered)

Note:
For safety reasons, opened or used herbal / homeopathic products cannot be returned.

🕒 Return Request Window

You must contact us within 3 days of receiving your order to request a refund or replacement.

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📞 How to Request a Return

Please contact our support team with the following:

Your order number

Product name

Clear pictures of the issue

Email: return@awanorganix.com
WhatsApp: +92 318 9469355

Our team will review your case and guide you step-by-step.

🔁 Replacement Policy

If your return request is approved, we will:

Send a replacement product at no extra cost
OR

Provide a voucher / store credit (if preferred)

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💲 Refund Policy

Refunds are issued only in special cases where replacement is not possible.
Refund timelines:

Bank Transfer / Easypaisa / JazzCash: 3–5 working days

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Opened bottles

Used items

Products without original packaging

Items damaged due to customer handling

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💚 Our Commitment

We promise to treat every customer with respect, honesty, and care.
Your trust matters to us — and we work hard to ensure you always receive fresh, original, and safe products.